Returns & Exchanges
At ESSE Purse Museum & Store, we want you to be delighted with your unique fashion finds; if your purchase isn't a perfect fit, we offer returns on unworn items within 30 days of delivery.
Initiate Your Request
Email our customer care team with your order number and reason for return to receive a Return Authorization and a prepaid shipping label.
Prepare the Package
Securely pack your item in its original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our curators inspect the returned item, we will process your refund to the original payment method, typically within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing